CRM
Contact details, lead stages and sales hand-offs kept in the right place.
Build · Service
Let AI handle the repeat work.
We build AI agents that take care of repetitive tasks across the tools your team already uses, with clear oversight and human input where it matters.
Defined permissionsHuman checkpointsLogged runs
What we automate
Start with the workflow, not the AI.
The best first automation is frequent, clearly owned and easy to verify. Choose a workflow to see what triggers it, which steps software can handle, where a person reviews the work and what the workflow records.
Illustrative workflow
Lead handling
Turn an incoming enquiry into a CRM record with the context and owner it needs, while your sales team keeps control of the response.
What this removes
- Repeated data entry
- Slow hand-offs
- Inconsistent routing
Named control point
Low-confidence or priority leads wait for the sales owner.
01
TriggerNew enquiry
A website form, inbox message or partner referral arrives.
Agent workInside the approved scope
3 steps- 01Add relevant contact detailsLogged
- 02Check agreed routing rulesLogged
- 03Prepare the route and responseLogged
02
Human checkpointOwner reviews when required
Low-confidence or priority leads wait for the sales owner.
03
Logged outcomeWork moves forward visibly
The CRM is updated, the right owner is notified and a response is ready.
Have a different repeated workflow?
Map your workflow Bring the process, its owner and the known exceptions. We’ll tell you honestly what should and should not be automated.
The business case
Is the workflow worth automating?
Use your workflow volume, handling time and realistic automation estimate to explore how much team capacity is involved. This is a planning estimate, not a promised saving.
01
Volume How often the same work repeats
02
Effort How much team time each run consumes
03
Verifiability How clearly a correct result can be checked
Planning estimateWorkflow capacity
Calculated in your browserEstimated hours before review time437hours per year
Add an hourly cost
Add your hourly cost to estimate the value before implementation and running costs.
Sample inputs are shown to help you explore the calculation. Results exclude human review, exceptions, setup, maintenance and other running costs. Replace the inputs with your own figures.
Connections & controls
Built around the tools your team already uses.
We check how your tools can connect, what access each step needs and what happens if a connection fails. Then we build the workflow with clear permissions, review points and an owner for exceptions.
Comms
Messages, notifications and draft replies across the channels your team uses.
Docs & sheets
Information pulled from documents and spreadsheets without repeated copying.
Ops & data
Tasks and records connected across your operational systems.
Analytics
Workflow outputs prepared for recurring reports and dashboards.
Custom APIs
Connections checked for access, permissions, limits and failure handling.
Controlled workflowAutomation
ScopedReviewedLogged
Scope & safeguards
Controlled at every boundary.
Access is limited to what the agreed workflow requires. Ambiguous, exceptional or consequential decisions stay with a named owner.
Defined permissions
We define what the workflow may read, change and trigger. Anything outside the agreed scope remains unavailable.
Approval gates
Review points are set according to risk. Ambiguous, low-confidence or consequential actions go to the appropriate owner.
Logging & alerts
We define which actions and failures are recorded, when an alert is needed and who responds.
Rollout
Rolled out in a controlled way
Start with a pilot
We start small, test the workflow in real use and expand it only when it is working properly and the team is comfortable with it.
- Step 1
Map & baseline
Document the workflow, its owner, inputs, volume, exceptions and current baseline.
Workflow brief - Step 2
Build & connect
Build the workflow across approved systems with only the permissions each step requires.
Working automation - Step 3
Test & guard
Test normal cases, exceptions and connection failures, including approval points, alerts and fallback steps.
Test results & control checks - Step 4
Supervised pilot
Run alongside your team, compare results with the starting point and resolve issues before wider use.
Pilot findings - Step 5
Expand & improve
Expand only the approved scope and agree who owns changes, maintenance and ongoing checks.
Operating & handover plan
Operational control
Automation you can inspect, pause and improve.
Your team needs to know what ran, where it stopped and who takes over. We define the records, review points and fallback steps before launch.
Scoped
Limited to approved data, tools and actions
Reviewed
Uncertain or high-impact actions go to a named owner
Traceable
Important actions, approvals and failures are recorded
Recoverable
Alerts, retries and fallback paths are planned
Featured work
Don't take our word for it.
PomoZentra is our in-house product. Open it and inspect the work directly.
PomoZentra.
In-house SaaS
The 60-second test.
PomoZentra is a focus and planning app we designed, built and deployed ourselves. Open it and check:
- Open the live product
Inspect the interface and experience directly.
- Use it on your phone
Review the responsive experience on the device you use.
- Try the core flows
Plan a week, run a focus session and open a report.
- Review the complete work
Designed, built and deployed end to end by Nozentra.
pomozentra · build log Live in 6 weeks
- Wk 1Product architecture and design system
- Wk 2Initial app design
- Wk 3Reports and core app sections
- Wk 4Marketing site design and development
- Wk 5QA and polish
- Wk 6Deployed live at pomozentra.com
Built in about 2 focused hours a day, with AI supporting production and the Nozentra team owning design, review and launch.
Designed · Built · Deployed
FocusWeekly planReportsAlignmentOutputs
Testimonials
What people say once it ships
Real words from the brands and teams we build and grow for.
Excellent experience working with Nozentra from the initial discussion through to the final delivery. Communication was great, the team was…
Nozentra has been exceptional to work with over the past two years. Their communication, technical expertise, and problem-solving skills hav…
Definitely a 5/5 experience. Nozentra's communication is excellent, and the team is always helpful, responsive, and willing to find a soluti…
Nozentra has been exceptional to work with over the past two years. Their communication, technical expertise, and problem-solving skills hav…
Definitely a 5/5 experience. Nozentra's communication is excellent, and the team is always helpful, responsive, and willing to find a soluti…
Excellent experience working with Nozentra from the initial discussion through to the final delivery. Communication was great, the team was…
For agencies
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Support without taking the spotlight.
Questions
Agents & automation, answered
Start with the work that keeps repeating. We’ll help you decide what to automate, what needs review and what it will take to run reliably.
Start with work that repeats, has clear inputs and produces a result someone can check. Lead routing, support triage, reporting and onboarding can be useful starting points. We map the rules and exceptions before deciding whether the process needs simple automation, AI assistance or an agent.